Frequently Asked Questions

How do I create a RocketPlay account?

Opening an account at RocketPlay Casino is fast and easy. Just press the ‘Sign Up’ button in the top corner and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.

What should I do if I forgot my password?

The fastest way to reset your password is to click the ‘Forgot Password?’ link. You will then receive an email with a link to create a new password. In case you are unable to do it yourself or you do not get the email, please contact our friendly support service either via Live Chat or by sending us an email to support@rocketplay.com. We will sort it out for you as soon as possible.

Are the games fair?

Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That’s why most of the games that we offer are provably fair which means all the game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

I still have a question and can’t find the answer myself on this website.

No problem! Just contact our support team via Live chat, and we will reply you quickly. Just test it yourself!

ACCOUNT

How do I create a RocketPlay account?

Opening an account at RocketPlay Casino is fast and easy. Just press the ‘Sign Up’ button in the top corner, and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.

I didn’t receive my account activation email. What should I do?

First of all, check whether the email address you’ve entered during sign-up is correct. If it’s correct, please check your spam folder — it might have landed in there. Still no activation email found? Please contact our support team via Live chat and we’ll send the activation email right away or activate your account manually from our side.

What should I do if I forgot my password?

What should I do if I forgot the email I used to log in?

Please contact our support team via Live chat, providing your account details. If they match up, we will give you your email address details. We will sort it out for you as soon as possible.

Can I change my registered email address?

Please contact our friendly support service either via Live Chat. We will help you to change your registered email address.

Can I register multiple accounts?

No, you can’t. You can register only one account for each household, IP address. If you open or attempt to open more than one account, we reserve the right to block or close any duplicate accounts at our discretion. To learn more about duplicate accounts, please read our Terms and Conditions.

I am under 18 years old. Can I play at RocketPlay Casino?

No, only players who have reached the age of 18 can play at our casino. If we suspect that a player is under 18 years old, we will carry out age verification checks and delete the player’s account if the player turns out to be underage.

How do I switch from one currency to another?

Just sign in to your account and go into your Profile to select the currency from the drop-down menu opposite the “Wallet” field.

DEPOSITS

What currencies does RocketPlay accept?

You can make both deposits and withdrawals in the following currencies: AUD, BCH, BTC, CAD, DOG, ETH, EUR, JPY, KZT, LTC, NOK, NZD, PLN, USD, and USDT. Bitcoin is another payment method we offer so that you can enjoy instant, easy, and secure transactions, especially for users who prefer Crypto Payments. You must choose one currency as the main currency of your account. Any payments received in a currency other than the primary one will be converted at the prevailing exchange rate. Please note that RocketPlay does not pay exchange fees. If you want to add another currency, you can do it in your Profile.

How can I replenish my RocketPlay account?

At RocketPlay you can deposit using Visa, Mastercard, Maestro, EcoPayz, Bitcoin(BTC).

How to make a deposit?

Click the Deposit button on the top menu.
Select the deposit method and follow the instructions. They may vary depending on the method you choose.
Wait for confirmation and deposit. Usually, it happens instantly, except for bank cards. In that case, it depends on the bank. In exceptional cases, the deposit may take up to 3 business days. When depositing, please check the correctness of the data (deposit method, card number, currency, etc.).

How can I save or delete a payment method?

Please, go to the Cashbox, press the Deposit button, choose a payment method you want to save or delete. In the third step, where you should enter the deposit amount, there is a button “Delete saved method” or “Save method.” Please, press it to finalize the procedure.

How do I make a Bitcoin deposit?

To make a Bitcoin deposit at RocketPlay, please follow 4 steps:

Log in to your account
Click on the Deposit button in the top right corner of the homepage or in your account
Enter the amount you wish to deposit
Launch your Bitcoin wallet or scan the QR code with your smartphone and mobile wallet app. If you haven’t created your Bitcoin wallet yet, please contact our support team either via Live Chat or at support@rocketplay.com, and we will sort it out for you as soon as possible.

How long till a deposit is credited to my RocketPlay account?

Usually, deposits are credited after replenishment right away. You can start playing all our games right after depositing. This applies to all payment methods except bank cards. In that case, it depends on the bank. In exceptional circumstances, the deposit may take up to 3 business days.

Will I be charged any fees for making deposits or withdrawals?

It all depends on the currency and method you choose. Some of them are free, but others come with a small fee. Please visit our Payments page to get more information.

What is the minimum amount of money I can deposit and withdraw?

The minimum deposit amount is $20, €20, AUD 30. The minimum cashout amount is €25. Please visit our Payments page to get more information.

My deposit failed. What’s wrong?

1. There may be a few reasons why your deposit didn’t come through: You have entered the wrong card details. In this case, you need to recheck all the information:

CardHolder’s Name
16-digit number
Correct CVV code
Correct expiration date – make sure your card is valid until the date exposed on the front side of your card
Your card and bank allow foreign transactions

2. Sometimes, when you delay depositing, your time for completing the transaction may be over. You should try to make a deposit again. 3. Some banks may block transactions with casinos. In this case, please deposit by using an alternative payment method of the many available at RocketPlay, or try a card from a different bank. 4. Wrong 3D-s validation code. This code is usually sent to your mobile phone. Please, check it one more time and ensure you entered everything correctly. 5. If you have made 5+ unsuccessful attempts, please contact our Live Support. RocketPlay managers will be happy to assist you. 6. In case of an e-wallet deposit failure, please check the transaction in your e-wallet account. You may find there a code/link to confirm the transaction. 7. Check whether your card/wallet has sufficient funds. If everything seems fine, reload the page or try to deposit once more using a different browser (Google Chrome is recommended) or the payment method. Please, contact your financial institution for more details.

My deposit was successful, but the funds were not credited to my account. What should I do?

First, please check whether the funds were deducted from your card or account. Once confirmed, contact us via Live Chat and provide the relevant information listed below, depending on your deposit method.

Lost deposit via Card

Provide a screenshot of the charge showing the time, date, amount, and card number.
If there is a double charge for a single deposit, please provide a bank statement (PDF format only). The statement must clearly show the date and the card number from which the charge was made.

Lost deposit via Crypto

Provide the transaction hash in text format.

Lost Deposit via Noda

Provide a screenshot of the transaction showing the reference number, amount, and date.

Lost Deposit via Interac

Provide a screenshot of the charge showing the reference number.

What is the reference number and what does it look like?

The reference number (also called the Interac Reference, Access, or Acxsys Reference Number) is used to identify the transaction. It is typically:An 8-digit number starting with “CA”, or
A 12-digit number starting with “C1A” or “C1B”

If this number was not emailed to you, it can be obtained from your bank’s online support or technical department that handles Interac-related issues.

Examples: CA123aBc / C1A123aBc789 / C1B123aBc789

Lost Deposit via E-wallets

Provide a screenshot of the charge showing the date and amount.

Lost Deposit via Vouchers

Provide a photo or screenshot of the voucher.

WITHDRAWALS

How can I withdraw money from RocketPlay?

To withdraw money, two criteria must be met:

Your account has to be verified.
You have to wager 1x on your last deposit. Simply put, this means that you need to place bets on the sum of 1x your last deposit. For example, if your deposit was 10 EUR, the 1x wager is 10 EUR. After you have placed bets of 10 EUR, you will be able to withdraw.

Please note you can withdraw only by the same method you used to deposit.

Which withdrawal methods can I use?

All possible methods for withdrawal can be found on your account in the Cashbox tab in your Profile. You should just have to enter the sum and the details required. Please note you can withdraw only by the same method you used to deposit.

I made a deposit but bitcoins have not been credited to my account. What should I do?

The first thing you can do is check whether your transaction was successfully completed. You can easily do it yourself by visiting BlockChain.info. Alternatively, you can contact our friendly support service either via Live Chat. We will do our best to sort it out for you as soon as possible.

It seems that I cannot withdraw

1. Your account needs to have been verified. 2. You must wager 1x on your last deposit. Simply put, this means that you need to place bets on the sum of 1x your last deposit. For example, if your deposit was 10 EUR, the 1x wager is 10 EUR. After you have placed bets of 10 EUR, you will be able to withdraw. 3. Double-check the information you provided when placing a withdrawal request. 4. The withdrawal amount meets our min/max withdrawal limits. 5. You have an active bonus that must be wagered before withdrawal. In any other case, please contact our Support Team (via the Live Chat button at the bottom right-hand corner). RocketPlay managers will be happy to solve the issue.

I have made a withdrawal request. When will I receive my money?

You need two types of approval to complete a withdrawal: 1. Approval by the RocketPlay payment Team (we check that you have done wager x1 and that all documents have been verified). 2. Approval by the payment provider. Time Limits: From our side, the process takes up to 24 hours. From the payment providers’ side: E-Wallets: up to 24 hours. Bank cards and Bank Transfers: up to 3-7 business days.

What can I do if my cashout request is rejected?

In case you see that your cashout has been rejected, please do the following: 1. Check your email. You may see a mail from the payment team (info@rocketplayonline.online) with instructions on completing the withdrawal of your winnings. Ensure to check the Spam folder. 2. If there is no mail from the payment team, do not hesitate to contact our Payment Department via email at support@rocketplay.com or our Support Team via Live Chat. The RocketPlay managers will do everything in their power to assist you.

VERIFICATION

What is verification, and why is it needed?

Verification is a confirmation of the authenticity of the player. We need to know that on the other side of the screen, there is no cheater or intruder who has taken over our player’s account. Such a check is also beneficial to the players. It is an additional protection of their funds. After all, even if an intruder has taken over the account, he will not be able to pass the check. Verification also helps to understand the seriousness of the player’s intentions.

Will I need to verify my account to deposit or withdraw?

Yes, we will send you a verification request via email. Once you receive it, you will have two weeks to complete it.

What documents do I need for verification?

You need any of these documents: passport, ID card, or driving license. Also, you need a photo of the front side of your credit card (the first 6 and the last 4 digits should be viewable, other digits can be hidden). As well as proof of your home address (for example, a bank statement/utility bill with your address mentioned).

What are the documents requirements?

Passport. Must be valid and unaltered. Must show the expiry date and your date of birth. Watermarks on documents must be visible.
Utility bill. Must show full address including postcode. Must show your full name and must display the official issuer logo. Must be issued within the last 90 days. It must be a photo of the paper document or the original PDF emailed to you.
Bank card. You need to upload both sides of the card: front and back. The first 6 and the last 4 digits must be visible. CVC/CVV number must be covered. The photo must show the whole card.

What is the procedure and order for verification?

Step 1: Take a picture of your documents: passport, ID card, or driving license so that your data is clearly visible.
Step 2: Go to your profile and find the Verification section
Step 3: Choose what you want to verify and click the Upload button and allow the system to upload files.
Step 4: Select the file you want to upload on your device and upload it .
Step 5: Check if the file is correct and click “Submit for Review.” .

All is done. The file is uploaded. Wait for a response to your request: if full verification is passed, you will receive a reply to your email. If it were rejected, you would receive an email with the reasons and instructions on how to fix the problems. It usually takes 24 hours to check.

How to confirm identity?

To prove your identity, you need to upload the document for verification. It could be a passport, ID, driver’s license, or other official document replacing them. Please note: • the attached document can’t be a screenshot or a scan — we accept photos of the documents only; • type of image: JPG only and no more than 10MB; • make sure your face is visible on the document with all the data is legible. If there is nothing wrong with your documents, you will see a green checkmark in the Verification Section. This usually takes from 1 to 24 hours. If the checkmark does not appear in that time, contact support.

How to confirm the Deposit Method?

To verify the payment method (deposit method), first select the deposit option you’re using:

For credit cards: Attach a photo of both card sides. On the photo, the first 6 and the last 4 digits of the card, its expiry date, and the cardholder’s name should be visible.
Please note that credit cards used for depositing must belong to the account holder. Depositing from third-party cards is prohibited. You must upload a new photo or screenshot of the payment if you used another payment to deposit.For online banking: Attach a screenshot from an online bank, e-wallet, or bank statement. You must upload a new photo or screenshot of the payment if you used another payment to deposit.

Important! Type of image: JPG only and no more than 10MB, with no glare or smudges. The corners of the document should be visible, and all the necessary data should be legible. The system doesn’t accept low-quality images or photos using graphic editors. To verify an electronic wallet, it is sufficient to provide a screenshot of the payment system profile, showing the player’s name, surname, and transaction to the account RocketPlay.

How to confirm the Address?

To prove your address, attach a photo of one of the following documents: utility bill, phone bill, or bank statement, in which your name and address are fully indicated. Please note:

the attached document must have been received within the last 90 days;
type of image: JPG only and no more than 10MB;
the system does NOT accept screenshots.

Can you reject my documents?

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

Where can I see the status of my documents?

You can check the status of your documents on the same page where you upload them, i.e., in your Profile. Simply pass to Verification section

How long does it take before my documents are approved?

It usually takes us from one to 24 hours to check your documents. If document approval is taking too long, just email support@rocketplay.com or contact us via live chat

I am using cryptocurrency. Do I still have to verify my account?

If you are using cryptocurrencies, you don’t need verification before withdrawal.

I do not have a valid ID; what should I do?

Please, note that a valid ID is a must for account verification and, therefore, withdrawals. In case you do not have a valid ID, we recommend that you contact your local authorities for the reissuing of your ID. But don’t worry. Your funds are safe in your account (in case they are unplayed) until the moment you upload the documents needed for verification.

BONUSES

What is a bonus?

Bonuses are extra money added to your balance. Bonus amounts depend on promotion terms and all players have to meet wagering requirements before they can cash them out.

What’s a Welcome package?

The Welcome package is a sign-up kit consisting of a deposit bonus and free spins.

How can I get the Welcome package?

First deposit bonus terms & conditions: Make a deposit from 20 EUR and grab your bonus. This bonus offer is available to use only once and for the first deposit only. Bonus terms:

Make the first deposit from 20 EUR and grab your 100% bonus.
100 free spins on the first deposit are added in a set of 20 per day for 5 days
Max bonus: 1 000 EUR
Max bonus bet: 5 EUR
Wager: x40
Detailed rules:We credit the first 20 free spins right after a successful deposit. The next 20 free spins are credited after 24 hours if you have met the wagering requirement x1. You can use free spins in Aztec Magic (BGaming) or Fire Lightning (BGaming).
The bonus is valid for 5 days after activating. You have only 1 day to activate free spins.
You can cancel the bonus anytime. If you decide to cancel the free spins bonus, all following free spins from the set will not be credited
Second deposit bonus terms & conditions: Make the second deposit from 50 EUR and grab your bonus. This bonus offer is available to use only once and for the second deposit only. Bonus terms:Make the second deposit from 50 EUR and grab your 200% bonus.
Max bonus: 1 000 EUR
Max bonus bet: 5 EUR
Wager: x40

What bonuses does RocketPlay have?

The welcome bonus is a welcome set of deposit bonuses and free spins, which is described above.
Friday reload bonus can be earned when making a deposit on Friday. Any winnings earned from Friday reload bonus to have an x40 wagering. The bonus is available for players who have already used all welcome bonuses. The bonus is valid for 1 day. The winnings from the bonus funds must be wagered within 1 day. Friday reload bonus is credited every Friday from 00:00 to 23:59 UTC time.
Sunday bonus can be earned when making a deposit on Sunday. Every bonus has a max win. If you successfully wagered the bonus but exceeded the max win amount, the surplus will not transfer to the real balance. For example, you activated a bonus with a max win of 100 EUR. As a result of the wagering bonus, you won 110 EUR. Your winnings exceed the max win by 10 EUR. It means you will get the maximum amount of 100 EUR to your real account, and 10 EUR will be deducted. The bonus is available for players who have made at least 2 deposits. The accrued deposit bonus must be recouped within 1 day. Any winnings earned from the Sunday bonus are to be wagered х40. Players will receive a 50% bonus every Sunday from 00:00 to 23:59 UTC time.
For high-rollers, who are into high stakes and bets, there’s a 50% bonus available on a deposit from 200 EUR to Bonus Terms. To activate your 50% bonus, press the “I’ve got a bonus code” button while depositing. Then in the field that opens, enter: “highroller.” For example, you activated a bonus with a max win of 100 EUR. As a result of the wagering bonus, you won 110 EUR. Your winnings exceed the max win by 10 EUR. It means you will get the maximum amount of 100 EUR to your real account, and 10 EUR will be deducted. Any winnings earned from the High-roller bonus have an х40 wagering. The bonus is valid for 1 day.
Special bonuses for VIP levels are bonuses that are awarded for reaching certain levels in the VIP program VIP program.

What are free spins?

Free spins in particular slots give you the opportunity to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. Any winnings from free spins have a wagering requirement of х40 (unless otherwise stated). Free spins on deposit are the same free rounds but given for replenishment.

What’s wagering?

Wagering is the total amount of bets (either winning or losing) a player needs to place before being transferred to the real balance. After the wagering player can withdraw winnings or continue playing.
Example: You have a 100 EUR bonus offer with an x30 wager. It means a 100 EUR bonus requires a total bet amount of 3 000 EUR (100×30). After wagering this amount, the funds will be transferred to the real account. Note that there are slots that are unavailable for wagering. Those that allow wagering are selected in a separate category on the website.

How can I use a promo code for free spins?

We have 2 types of free spins: free spins on a deposit and no-deposit free spins. Free spins in particular slots give you an opportunity to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. Free spins on deposit are the same free rounds but given for replenishment. If it’s free spins on deposit, it will be stated in the terms and conditions or the Gifts section. Click on the link worded as Terms and Conditions, or go to the Gifts section to read up on all rules.
The first thing to do is find out what kind of gift it is because the process of activating the gift will depend on that.

How to activate free spins on a deposit?

Copy or remember the promo code
Click the deposit button.
Make sure you enable receiving bonuses by switching a toggler below the deposit sum
Enter a promo code in the “Enter promo code” window and click Add.
Once the promo code has been added, click Next. The bonus will automatically be added to the Cashbox. If you’ve done everything correctly, a gift card will appear in Cashbox. If something went wrong, you would see an error notification.
Then make a deposit and get your free spins in the Gifts section

How to activate no-deposit free spins?

Copy or remember the promo code
Go to the Profile
Then go to the Gifts Section and click on the banner “Have a no deposit promo code?”
Enter the promo code in the opened window and click Add.

What’s the max win in terms of free spins?

The maximum win is the maximum amount of money that a player can transfer to a real account after successfully wagering the money received from free spins.

What’s the max bet?

Max bet is a limit set by an online casino that controls how much you can bet on a particular game.

What’s cashback?

Cashback is awarded weekly on Thursdays, depending on your activity for the week. Level 4 players and above are eligible for cashback. You can check your cashback in Profile – My Level.

How to calculate cashback?

Weekly cashback is calculated based on activity over the past week. Weekly cashback is based on your In/Out balance and slot activity during the past week. Formula: (Deposits – Withdrawals – Current Player’s Balance) × cashback % according to your RocketPlay Loyalty Program level.

How to enable or disable the possibility of receiving bonuses?

Go to the Profile.
Then to the Gifts section.
Turn on/turn off the toggler under the New bonuses title.
Confirm the choice in the opened window.

Note: if you forgot to enable bonuses, you wouldn’t see gifts in your Profile.

Is it true that I can wager my bonus only in specific slots and with max bet limits?

Correct. When wagering the bonus, there are special rules regarding maximum bets and available games. During bonus wagering, bonus bets should not exceed 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 50 NOK, 25 PLN, 7.5 NZD, 625 JPY, 2,500 KZT, 0.0001 BTC, 0.01 BHC, 0.0014 ETH, 0.045 LTC, 35 DOG, and 5 USDT. Some games (including all jackpot games) are unavailable for bonus wagering. The jackpot category is closed if a player has active bonuses. But there are also slots that open to playing with bonuses but don’t provide wagering. When you open such a slot (unavailable for bonus wagering), you will see a notification “Bonus wagering is not available. Max bet with bonus is XX EUR”. Where XX — is the amount of max bet using bonuses. During the wagering, you can’t buy bonus rounds and can’t double your bets.

THE CASINO

Can I play the casino games without spending any money?

Sure! RocketPlay Casino offers its customers an opportunity to play in Fun mode. This feature not only allows you to play without any risk of losing real money but also gives you a chance to become a skilled and experienced player — confident enough to play with real money at stake.

Games are slow. What should I do?

In case any technical problems occur while playing, some of your game rounds may stay unfinished. Usually, the round would be played on the server and the winnings, if any, would be paid into your account. If you have any questions, please open the support chat, type your problem and we’ll sort it out. We work every day of the week 24/7.

What happens if the game I’m playing freezes in the middle of a round?

I cannot launch the game. What should I do?

You might have lost contact with the server. Log out, log back in and then try again. Restart the browser and launch the game again. Contact our support team if the problem persists.

How do I log out?

In order to log out, please click on Log Out button in your Profile.

I can’t get the casino game to start when I click the link. What should I do?

You must have Java installed on your computer if you want to play at RocketPlay Casino.

If it still does not work, there is a chance you may have lost Internet connection. In such cases, we recommend clearing cache/cookies, restarting your browser and/or PC and trying again. If you are still having the same problem after the steps above, please contact our support service.

How can I take a screenshot?

A screenshot is a snapshot of whatever is being displayed on your computer screen at the moment. It is saved as a file and can be easily uploaded or attached to emails. In order to make a screenshot in Windows, just follow a few simple steps:
1) Click the window you want to capture. Holding down the Alt key, press the Print Screen key. The Print Screen key is in the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may slightly vary.)
2) Click ‘Start’, click ‘Accessories’ and then click ‘Paint’.
3) In the ‘Paint’ window, click ‘Edit’ and then click ‘Paste’.
4) When the image appears in the ‘Paint’ window, click ‘File’ and then click ‘Save As’. 5) In the ‘Save As’ dialog box, in the ‘File name’ box, type a name for the screenshot and then click ‘Save’.
6) Send the file by attaching it to the email addressed to support@rocketplay.com, including all the additional information about the error.
Alternatively, you can send a link to the uploaded image while chatting with a support agent via Live Chat:
1) Open your browser and and type in http://postimage.org
2) Go to http://postimage.org
3) Choose option – ‘Select files to upload’.
4) Find the saved file and upload it.
5) Please make sure you choose a size between 1200-1600 pixels.
6) Copy the first link on the list and send it to us.
We appreciate your cooperation, as it helps us resolve all your issues quickly and more efficiently.

How can I unsubscribe from RocketPlay newsletters?

You can easily do this by unchecking the corresponding checkboxes in your Profile.

SECURITY

Is all my information secure at RocketPlay?

All players’ information (payment card numbers, name, date of birth, etc.) — is protected by 128-bit SSL encryption in accordance with our Privacy Policy. This means that it would take years to break into such a system.

Will I need to verify my account when I make a deposit or withdrawal?

Yes, you will be required to verify your account upon request. Once you received a request, you will have two weeks to complete the verification.

Which documents are required to verify my account?

To verify your account you need to upload the required documents:

passport, ID-card or driving license;
photo of the front side of your card (the first 6 and the last 4 digits should be viewable, other digits can be hidden);
proof of your home address (bank statement/utility bill with your address mentioned).

How do I submit my documents?

Please, upload all the necessary documents right into your personal profile. Once you have signed in, go to the Documents page to upload. Keep in mind that the maximum file size is 2MB. The accepted file formats are bmp, jpeg, jpg, png. Before uploading, make sure that your browser is allowed to access the folder with photos or documents. If you are having difficulties when uploading documents to your Profile, you can send them in the live chat or to our email – support@rocketplay.com

Can my documents be rejected?

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

Where can I see the status of my documents?

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the Documents tab to see it.

RESPONSIBLE GAMING

Can I close my account for a specified amount of time?

Yes, you can. We provide you with the possibility to reopen your account after a certain time period. Go to Profile, and press the Limits tab. There you can set a cooling-off limit as part of Responsible Gaming.

Can I permanently close my RocketPlay account?

Yes, you can close your account for good. Please note that you will be unable to reopen it or create a new account at RocketPlay Casino. To have your account permanently closed, please, contact our friendly support service either via Live Chat. We will sort it out for you as soon as possible.

Why do I need to verify my email?

Suppose you do not confirm your email address at Rocketplay casino. In that case, you will not be able to access many features, including withdrawals, as well as Promotional Offers and Bonuses available to registered users.

How can I confirm my email address?

To confirm your email address on RocketPlay, please follow the steps below:After registering, you will automatically receive an email to the email address you provided when you registered.
Go to your mailbox and look for the e-mail from RocketPlay with the subject line “Confirm your account”.
Open the email and click the yellow button “Confirm now.
You will be automatically redirected to the website, and you will see a confirmation message that your email address has been confirmed.

I did not receive an email to confirm my email address. What should I do?

If you haven’t received your email address confirmation email, check your spam or promotions folder in your inbox. Also, if you don’t have a confirmed email, you can go to your personal account, then to the “Personal” section, and find a special box to confirm your mail. Press the yellow “Send email” button, and an email will automatically be sent to you.

Next:Go to your email and find the email from RocketPlay with the subject line “Confirm your account”.
Open the email and click on the yellow button “Confirm Now”.
You will be automatically redirected to the website and will see a confirmation message that your email address has been confirmed.
If the emails don’t reach you, contact customer service for additional assistance via support@rocketplay.com.

I accidentally entered the wrong email address when registering. How can I correct it?

In that case, you need to contact support to correct the error.

How long does it take to verify my email address?

The verification process for an email address usually takes a few minutes.

Can I change my email address after verifying it?

If you want to change your email address after verifying it, you must contact our support. After the validation of your request and the verification procedure, you will be allowed to change your email address.

How can I accept (or refuse) to receive promotional offers from Rocketplay casino?

Login to your personal account.
Go to “Personal” and find the “Settings” section.
In Settings, find the option “Send promos by email” and “Send promos by SMS”.
Enable this option to agree to receive promos.

If you do not want to receive promos, you can deactivate this option by moving the toggler.

Why do I need to sign up for promos?

Signing up for promotional offers may be useful for players looking for additional opportunities to receive bonuses, free spins, and other benefits. Newsletters contain information about new games, promotions, and offers that may only be available to subscribers. As well as they always contain up-to-date mirrors, so RocketPlay will always be handy.